Privacy policy

Who we are

Thousim Studio is a custom keepsake business based in India. We are the data controller for all personal data processed in connection with your orders and interactions with us. You can contact us at thousimstudioindia@gmail.com with any privacy-related questions.

What data we collect

• Your name and surname — needed to personalize your artwork and process your order
• Your email address — for order confirmations, tracking, and (if you consent) our newsletter
• Your delivery address — essential for shipping your artwork
• Your phone number — optional, collected only if you provide it for delivery coordination
• Photos of your prints — submitted by you for artwork creation
• Personalization details — names, dates, and messages you want included in your artwork
• Payment details — processed securely by our payment provider. We do not store card data directly.

Why we collect it

Your print photos & videos — how we handle them

How your print photos are used:

• Solely used to trace and create your personalised foil artwork
• Stored securely in our internal systems during the production period only
• Permanently deleted from all our systems within 30 days of your artwork being dispatched
• Never shared with third parties, advertisers, or marketing companies
• Never used for any purpose other than creating your order, unless you explicitly consent otherwise
• On request, we can retain a copy for up to 12 months to facilitate a potential repeat or gift order — please ask us by email

How your video clips are used (if submitted):

When you upload an optional video clip of your capture moment via our upload portal, you are shown a clear consent checkbox. This consent is entirely voluntary. Here is what each option means:

• If you do NOT tick the consent box: Your video is received by us, used only to understand the capture context if needed, and permanently deleted within 30 days of artwork dispatch. It will never be shared, published, or used in any marketing.
• If you DO tick the consent box: You permit Thousim Studio to use your video clip on social media channels (Instagram, Facebook, TikTok) and our website for the purpose of inspiring other customers. Your video may be cropped, trimmed, or subtitled. You may withdraw this consent at any time by emailing thousimstudioindia@gmail.com — we will remove the content from our channels within 14 days of your request.
• Social media content is retained for up to 2 years from the date of first publication, after which it is removed from our archives. You may request earlier removal at any time.
• We will never reveal your full name, address, or order details alongside any published content without your explicit additional consent.

We take the confidentiality and privacy of all submitted images and videos very seriously. If you have any concerns or wish to request deletion at any time, please email thousimstudioindia@gmail.com and we will act within 72 hours.

How long we keep your data

• Order data: Retained for 5 years to comply with Indian tax and legal record-keeping obligations
• Email marketing data: Kept until you unsubscribe from our newsletter
• Print photos: Permanently deleted within 30 days of artwork dispatch. On request only, retained for up to 12 months for repeat order purposes.
• Video clips (no consent): Permanently deleted within 30 days of artwork dispatch
• Video clips (social media consent given): Retained for up to 2 years from first publication date. Deletable on request within 14 days.

Your rights under Indian Information Technology Act 2000 & Digital Personal Data Protection Act 2023 (DPDP)

As a resident of the EU or doing business with an EU-based company, you have rights under the Digital Personal Data Protection Act 2023 (DPDP), India. You have the right to:

• Access: Request a copy of all data we hold about you
• Rectification: Correct any inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restrict processing: Limit how we use your data
• Data portability: Request your data in a portable format
• Object: Opt out of specific processing activities
• Withdraw consent: Withdraw consent at any time (for email marketing, etc.)

To exercise any of these rights, email thousimstudioindia@gmail.com with your request. We will respond within 30 days.

Cookies

Our website uses minimal cookies for functionality only. We do not use advertising cookies, tracking cookies, or cookies that serve marketing purposes. Any cookies we do use are essential for the website to function properly and to remember your preferences.

Third parties

We use trusted third-party services for:

• Payment processing: Your payment details are handled by secure payment processors. We do not see or store your card information.
• Courier delivery: Your address and contact information are shared with our delivery partner solely for the purpose of delivering your artwork.

These parties process your data only as necessary to fulfill your order and are contractually bound to keep your information confidential.

Changes to this policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated by email where applicable. Your continued use of our services constitutes acceptance of updated terms.

Contact us about privacy

If you have any questions about how we handle your data, or if you'd like to exercise any of your privacy rights, please contact us at thousimstudioindia@gmail.com. We aim to respond within 24 hours.