Introduction
Thousim Studio India ("we", "us", "our") operates the website thousimstudio.in and provides personalised keepsake printing services across India. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, place an order, or communicate with us.
By using our website or placing an order, you agree to the collection and use of information as described in this policy. This policy is governed by the Information Technology (Amendment) Act, 2008 and related Indian data protection laws.
1. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Name, delivery address, phone number (WhatsApp), and email address when placing an order
- Personalisation details — name, date, and personal message for your keepsake
- Payment information (processed securely via Razorpay — we do not store card or UPI details)
- Print images and optional video clips uploaded via our QR code system
- Messages and communications via WhatsApp, email, or our contact form
- Partner programme enquiry details (name, business type, location)
- Newsletter sign-up email address
Information collected automatically:
- Website usage data (pages visited, time on site, device type) via cookies and analytics tools
- IP address and approximate location
- Browser type and operating system
2. How We Use Your Information
We use your personal information for the following purposes:
- Order fulfilment: To process your order, create your personalised keepsake, and arrange delivery
- Communication: To send order confirmations, delivery updates, and tracking information via WhatsApp and email
- Customer support: To respond to your queries and resolve any issues with your order
- Product creation: Your uploaded print images and optional video clips are used solely to create your keepsake
- Marketing (with your consent): If you sign up for our newsletter, we may send promotional emails or WhatsApp messages. You can opt out at any time.
- Website improvement: To understand how our website is used and improve the user experience
- Legal compliance: To comply with applicable Indian laws and regulations
3. Who We Share Data With
We do not sell your personal data. We share your information only with the following third parties, where necessary to fulfil your order:
- Razorpay: For secure payment processing. Your payment data is governed by Razorpay's Privacy Policy.
- Courier Partners (Delhivery, BlueDart, India Post, etc.): Your name and delivery address are shared for shipping purposes only
- Google Analytics: Aggregated, anonymised website usage data for analytics purposes
- WhatsApp: Used for order communication. Your phone number is used to send you updates via WhatsApp
We do not share your personal data with any marketing agencies, advertisers, or other third parties without your explicit consent.
4. Your Print Uploads & Images
The print photos and optional video clips you upload via our QR code system are sensitive and personal. We treat them with the utmost respect and care.
Our commitment to your privacy: Your uploaded prints and images are used solely for creating your keepsake. They are never sold, shared with third parties for commercial purposes, or used in advertising without your explicit written consent.
With your specific permission (asked separately and not assumed), we may use a photo of your finished keepsake (not the raw print upload) for our social media or website portfolio as a testimonial or showcase. You can decline this at any time.
Uploaded images are securely stored and deleted from our systems within 90 days of order completion.
5. Cookies & Tracking
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Required for the website to function (e.g., shopping cart)
- Analytics cookies: Google Analytics to understand website usage (anonymised data)
- Marketing cookies: Facebook Pixel for retargeting (you can opt out via Facebook Ad Settings)
You can disable cookies in your browser settings. Note that disabling essential cookies may affect website functionality.
6. WhatsApp Communication
We use WhatsApp as our primary communication channel for order updates and customer support. By providing your WhatsApp number at checkout, you consent to receiving order-related messages from us on WhatsApp.
We will only send you promotional WhatsApp messages if you have explicitly opted in. You can opt out of promotional messages at any time by messaging "STOP" to our WhatsApp number.
Note: WhatsApp messages are subject to WhatsApp's own Privacy Policy. We recommend reviewing
WhatsApp's Privacy Policy for information on how they handle your data.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Objection: Object to marketing communications at any time
- Withdrawal of consent: Withdraw consent for data processing where processing is based on consent
To exercise any of these rights, please contact us at thousimstudio@gmail.com or WhatsApp +91 82484 03034. We will respond within 30 days.
8. Children's Privacy
Our products are purchased by adults (parents, guardians, family members) on behalf of children. We do not directly collect personal data from children under 18. Print images of children, uploaded by their parents or guardians, are used exclusively for keepsake production and are handled with the highest level of privacy care.
By uploading images of a minor, you confirm that you are their parent or legal guardian and that you consent to the use of those images for the purpose of creating your keepsake.
9. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data transmitted to and from our website
- Secure payment processing via Razorpay (PCI-DSS compliant)
- Restricted access to personal data — only team members who need it to fulfil your order can access it
- Regular review of our data security practices
Despite these measures, no method of internet transmission is 100% secure. If you believe your data has been compromised, please contact us immediately.